Customer Experience Module
Monitor satisfaction, analyze feedback, and personalize interactions. Data updates every ~6s.
Customer Satisfaction Tracking
Overall and category-specific satisfaction scores. Scores update every 5s.
Overall Satisfaction
4.7/5
Checkout Speed
4.2/5
Staff Helpfulness
4.8/5
Product Availability
4.5/5
Chatbot Performance Analytics
Effectiveness and satisfaction with AI chatbots. Updates every 5.5s.
Avg. Resolution Time: 2 min 15 sec
Customer Rating: 4.6/5
Escalation Rate: 8%
Most Common Queries: Order Status, Product Info
Personalization Engine Results
Impact of personalized recommendations and offers. Updates every 6s.
Click-Through Rate: 12.5%
Conversion Uplift: +7.2%
Avg. Order Value (Personalized): AED 185
Avg. Order Value (Standard): AED 150
Service Optimization Recommendations
AI-driven suggestions to enhance customer service.
"Feedback analysis indicates delays at Marina Walk checkout during evenings. AI recommends opening an additional express till from 6 PM to 9 PM."
"Customers frequently ask about gluten-free product locations. AI suggests adding clear in-aisle signage and training staff on these items."
"High positive sentiment for staff member 'Aisha' at Dubai Mall. Consider for 'Employee of the Month' and knowledge sharing."
Customer Feedback Sentiment Analysis
Insights from reviews, surveys, and social media. Updates every 6.5s.
Key Themes from Feedback:
- Positive: Staff friendliness, store cleanliness.
- Negative: Long queue times (specific stores), out-of-stock items (weekends).
- Suggestions: More self-checkout kiosks, wider range of vegan products.